Frequently Asked Questions (FAQ)
1. What are your delivery charges?
Delivery charges vary based on the size and weight of your order:
- Republic of Ireland: Small & standard packages (<30kg) – €6.50; Large packages (>30kg) – €59
- Northern Ireland: All orders – €30
Charges are automatically calculated at checkout.
2. Do you offer free delivery?
Yes! Occasionally, we run free delivery promotions. These apply only to orders delivered within the Republic of Ireland and during the promotional period. Free delivery will be automatically applied to eligible orders at checkout.
3. How long does delivery take?
Standard delivery usually takes 2-3 working days from the next working day after your order is placed. Orders are processed and dispatched promptly to ensure they arrive on time for the festive season.
4. Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your parcel through our courier service.
5. Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. Orders already dispatched cannot be changed.
6. Do you deliver internationally?
Currently, we deliver to Republic of Ireland and Northern Ireland. For other countries, please check back later as we may expand our delivery services.
7. What happens if my order is damaged during delivery?
In the unlikely event that your order arrives damaged, please notify us immediately. We will provide instructions for returns or replacement items.
8. Can I return or exchange items?
Yes. Items can be returned or exchanged in accordance with our returns policy. All returned products should be unused and in their original packaging.
9. Do you offer gift wrapping?
Yes! Gift wrapping options are available at checkout for a small additional fee.
10. How can I contact you?
For any inquiries regarding your order or our products, please visit christmasdecorationsmarks.com.